Heart Space App (Coming Soon)
Coming September 2025
Heart Space - Privacy PolicyLast updated: August 19, 2025At Heart Space, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you use our emotion learning app.1. Who We AreHeart Space is a project developed by a small independent team based in Singapore. While we are not currently a registered company, we are committed to respecting and protecting your data in accordance with applicable laws. If you have any questions about this Privacy Policy, contact us at [email protected]2. Information We CollectAccount InformationWhen you sign up using Apple Sign In or Google Sign In, we may receive:- Your name
- Email address (unless you use Apple's "Hide My Email" feature)
- Unique user identifier from the sign-in serviceApp Usage InformationTo provide and improve our service, we collect:- Chat conversations with our AI feature (*Note: conversations are processed through third-party AI models to generate responses. These are not reviewed by humans unless necessary for debugging or safety.)
- Journal entries you create
- Which features and content you use
- How often you use the app
- Referral codes you use or share
- The content ratings and viewsTechnical InformationWe automatically collect:- Device type and operating system
- App version and performance data
- General location (country/region) for server management and currency handling
- Analytics data through Google AnalyticsThird-Party Analytics and AdvertisingWe work with third-party services for analytics and advertising:- Google Analytics for understanding app usage
- Advertising networks (including TikTok, Facebook) for marketing our appThese services may collect additional information according to their own privacy policies.3. How We Use Your InformationWe use your information to:Provide Core Features- Deliver personalised AI chat responses (processed by AI providers like OpenAI)
- Store your private journal entries (we do not access or read your entries unless required for support with your permission)
- Manage your account and subscriptions
- Send important service updatesImprove Heart Space- Analyze usage patterns to enhance features
- Fix bugs and improve performance
- Develop new content and featuresCommunication- Respond to your support requests
- Send service-related notifications
- Share updates about Heart Space (with your consent)Legal and Safety- Comply with legal obligations
- Protect against fraud or abuse
- Ensure platform safety and security4. How We Store and Protect Your InformationData Storage- Chat conversations and journal entries are securely stored on Google Firebase
- Account information is encrypted and protected
- All data is stored on secure servers with industry-standard security measuresData SecurityWe implement appropriate technical and organizational measures to protect your personal information, including:- Encryption of data in transit and at rest
- Regular security assessments
- Access controls limiting who can view your data
- Secure backup procedures5. Information SharingWe do not sell your personal information. We may share information in these limited circumstances:Service ProvidersWe work with trusted third-party services:- Google Firebase for data storage
- OpenAI (or other AI providers) to generate chat responses (user messages may be transmitted securely to their servers for processing)
- Google Analytics for usage insights
- App stores (Apple, Google) for subscription managementLegal RequirementsWe may disclose information if required by law or to:- Respond to legal requests
- Protect our rights or safety
- Prevent fraud or illegal activitiesBusiness TransfersIf Heart Space is acquired or merged, your information may be transferred as part of that transaction.6. Your Privacy RightsAccess and ControlYou can:- View and update your account information
- Delete your journal entries
- Request a copy of your data
- Delete your account entirelyData DeletionWhen you delete your account:- Your personal information is permanently removed
- Some anonymized data (e.g. feature usage trends) may be retained for product improvement, but it will not be linked back to youMarketing CommunicationsYou can opt out of marketing communications at any time through app settings or by contacting us.7. Data RetentionWe keep your information only as long as necessary:- Account information: Until you delete your account
- Chat and journal data: Until you delete your account or specific entries
- Analytics data: Up to 26 months (Google Analytics standard retention)
- Legal obligations: As required by applicable law8. International Data TransfersYour information may be processed and stored outside Singapore, including:- United States (Firebase, OpenAI servers)
- Other countries where our service providers operateWe ensure appropriate safeguards are in place for international transfers.9. Children's PrivacyHeart Space is not intended for anyone under 13. We do not knowingly collect information from children. If we learn we've collected information from someone under 13, we'll delete it promptly.10. Third-Party ServicesHeart Space integrates with third-party services that have their own privacy policies:- Apple Sign In: Apple Privacy Policy
- Google Sign In: Google Privacy Policy
- Google Firebase: Firebase Privacy Policy
- OpenAI: OpenAI Privacy PolicyWe encourage you to review these policies to understand how these services handle your information.11. Cookies and TrackingOur app and website may use:- Analytics cookies to understand usage patterns
- Functional data to remember your preferences
- Advertising identifiers for marketing purposes only (you can reset or disable these in your device settings). *We do not show third-party ads within the app12. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. We'll notify you of significant changes through:- In-app notifications
- Email (if you've provided one)
- App store update notesContinued use of Heart Space after changes means you accept the updated policy.13. Your Rights Under Singapore LawUnder Singapore's Personal Data Protection Act (PDPA), you have the right to:- Know how your personal data is used
- Access your personal data
- Correct inaccurate personal data
- Withdraw consent for certain uses
- Request deletion of your personal data14. Contact UsQuestions about this Privacy Policy or how we handle your data?Email: [email protected]We'll respond to privacy inquiries within a reasonable timeframe.---Thank you for trusting Heart Space with your emotional wellness journey. Your privacy is important to us.Last updated: August 19, 2025
Heart Space - Terms of ServiceLast updated: August 21, 2025Welcome to Heart Space! These Terms of Service ("Terms") govern your use of the Heart Space mobile application and related services (collectively, the "Service").By using Heart Space, you agree to these Terms. If you don't agree with any part of these terms, please don't use our Service.1. About UsHeart Space is an app developed by an independent team based in Singapore. While we are not yet a registered company, we operate in good faith and strive to comply with applicable laws and provide a safe, transparent service for our users. You can contact us at [email protected].2. What Heart Space OffersHeart Space is an emotion learning and processing app that provides:- Audio content and written articles across emotional wellness categories
- AI-powered chat functionality for emotional support and guidance
- Personal journaling features
- Educational content for understanding and managing emotions3. Who Can Use Heart SpaceYou must be at least 13 years old to use Heart Space. By using our Service, you confirm that you meet this age requirement and have the legal capacity to enter into these Terms.4. Your AccountAccount CreationYou can create an account using Apple Sign In or Google Sign In. You may choose whether to share your email address with us through Apple's "Hide My Email" feature.Account SecurityYou're responsible for:- Keeping your login credentials secure
- All activities that occur under your account
- Notifying us immediately if you suspect unauthorized accessPlease don't share your account with others.5. Subscription and PaymentsFree Trial and SubscriptionsHeart Space offers a limited free trial period, after which continued access requires a paid subscription. Subscription fees are processed through your device's app store (Apple App Store or Google Play Store).Subscription fees are billed through your device's app store (Apple App Store or Google Play Store) and are subject to their respective terms and conditions, which may include separate billing and refund policies. If you encounter a billing issue, we recommend reaching out directly to your app store provider.Automatic RenewalSubscriptions automatically renew unless cancelled before the renewal date. You can manage or cancel your subscription through your device's app store settings.RefundsRefund requests are handled according to your app store's refund policy (Apple App Store or Google Play Store policies apply).6. Using Heart Space ResponsiblyWhat You Can Do- Use Heart Space for personal emotional learning and growth
- Engage with our AI chat feature respectfully
- Keep private journal entries for your personal useWhat You Cannot Do- Use Heart Space for any illegal or harmful purposes
- Attempt to reverse engineer, hack, or compromise our Service
- Share your account credentials with others
- Attempt to misuse Heart Space's features (including AI chat or journaling) in ways that could harm others, including minor
- Impersonate others or provide false information
- Use Heart Space for commercial purposes without our prior written consent7. Important Health and Wellness DisclaimersNot Medical or Therapeutic AdviceHeart Space provides educational content and AI-powered conversations for emotional learning grounded in sound psychological practice and created with care to support emotional wellness. However, Heart Space is not a substitute for licensed therapy or medical care.- We are not licensed therapists, psychologists, or medical professionals
- Our content is not a substitute for professional medical care or therapy
- Our AI chat feature provides general support, guidance and reflection not professional counseling, clinical diagnosis or emergency intervention.
- Content generated by our AI chat is not reviewed by licensed professionals and may not always be accurate or appropriate for your specific situation. Please use your discretion and consult a professional when in doubt.When to Seek Professional HelpIf you're experiencing:- Serious mental health concerns
- Thoughts of self-harm
- Severe emotional distress
- Any mental health crisisPlease consult with a qualified healthcare provider, therapist, or contact emergency services immediately.Your Responsibility- Use Heart Space as a supplement to, not replacement for, professional care
- Stop using the Service if you experience any discomfort
- Consult healthcare professionals for medical advice8. Privacy and DataWe take your privacy seriously. Our Privacy Policy (available separately) explains how we collect, use, and protect your information, including:- Chat conversations stored securely on Firebase
- Account information from sign-in services
- Analytics and usage data
- Device and location information9. Intellectual PropertyOur ContentAll content in Heart Space (articles, audio, app design) belongs to us and our licensors. You may use this content for personal purposes only. All rights not expressly granted to you under these Terms are reserved. You may not reproduce, distribute, or create derivative works from our content without permission.Your ContentYou own your journal entries and personal data. We don't claim ownership of what you write or share privately within the app.10. Service Changes and AvailabilityWe may:- Update or modify Heart Space features
- Temporarily interrupt service for maintenance
- Discontinue the Service (with reasonable notice)While we strive to provide a reliable experience, we cannot guarantee uninterrupted access or that all features will always be available. We may also remove or modify certain features at any time.11. Limitation of LiabilityTo the maximum extent permitted by Singapore law:- Heart Space is provided "as is" without warranties
- We're not liable for indirect, consequential, or punitive damages
- Our total liability to you is limited to the amount you've paid for subscriptions in the past 12 months
- We're not responsible for third-party services (app stores, payment processors)12. TerminationBy YouYou can stop using Heart Space and delete your account at any time through the app settings.By UsWe may terminate or suspend accounts that violate these Terms, with notice when possible.Effect of TerminationUpon termination, your access ends, but you may retain access through any remaining subscription period you've paid for.13. Governing Law and DisputesThese Terms are governed by Singapore law. Any disputes will be resolved in Singapore courts.For minor disputes, we encourage reaching out to us directly at [email protected] to find a friendly resolution.14. Contact and ChangesContact UsQuestions about these Terms? Email us at [email protected]Updates to TermsWe may update these Terms occasionally. When we do, we'll notify you of significant changes through the app or by email if you've provided one. By continuing to use Heart Space after changes are made, you agree to the revised Terms. If you do not agree, you should discontinue use and delete your account.15. Final NotesIf any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any part of these Terms shall not be considered a waiver of our right to enforce them in the future. These Terms represent our complete agreement regarding Heart Space.Thank you for choosing Heart Space for your emotional wellness journey!---Heart Space Team[email protected]